How can we help you?



Get in touch

Our Customer Service team has been severely disrupted by the Coronavirus pandemic and we only have a very small team answering emails. Unfortunately this means there could be a significant waiting time before we are able to respond.

To help answer your queries as fast as possible we've put the answers to the most frequent questions on our Coronavirus Customer Information Page.


If you weren't able to find the answers to your questions, please see contact details below.

To help us answer your query, please include the area you query relates to within the subject line e.g. Delivery, Return, Website or Other.

And your order number & the email address used when placing your order within the email.




If you're calling about... Please call us on... We're open...
Large electricals & laptops you've seen or bought online 01484 481361 9am - 5pm, Monday to Friday
Men's Formal Suit Hire Email us on: Debs-Customers@Baird-Group.co.uk 9am - 5pm, Monday to Friday
The Debenhams credit card 0333 220 2519 8am - 9pm, Monday to Sunday
Debenhams insurance and travel money One of the numbers you'll find here At different times, depending on the department. Click here to find out more.
Tripp Luggage Only Email us on: customerservice@tripp.co.uk Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday
Furniture One of the number you'll find here At different times, depending on the department. Click here to find out more.
Anything else, including questions about our stores Please see the latest contact details here Emails will be answered as soon as possible, please bear with us during this difficult time.


GIFT CARDS OR VOUCHERS PURCHASED IN STORE OR ONLINE
If you're calling about... Please call us on... We're open...
Gift cards and vouchers purchased in store Please see the latest contact details here Emails will be answered as soon as possible, please bear with us during this difficult time.
Gift cards and vouchers purchased online Please see the latest contact details here Emails will be answered as soon as possible, please bear with us during this difficult time.
Debenhams Personalised Gift cards. (only if you have purchased a Personalised Gift Card from www.mydebenhamsgiftcards.com) Please see the latest contact details here Queries will be answered as soon as possible, please bear with us during this difficult time.
BUSINESS ORDERS FOR GIFT CARDS OR VOUCHERS
If you're calling about... Please call us on... We're open...
Gift cards or vouchers ordered for businesses 0344 561 6170 Monday to Friday, 9am – 5pm
Gift cards or vouchers purchased online for businesses 0371 384 3594

CALL CHARGES


Calls to our 01 and 03 numbers from private telephones, including mobiles, will only be charged at local rate. They may also be included as part of any inclusive call minutes provided by your phone operator.



If you didn’t find the answer to your query on our Coronavirus information page you can contact our customer service team by emailing us at head.office@contactdebenhams.com


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